We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Do not accept returns for personal reasons such as: Don’t like it anymore, bought another place, found a cheaper price. In the event that you lie about a defective product for a return, we reserve the right to refuse this return after careful consideration.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How Can Customers Return Products?
After contacting our support at [email protected] and receiving our response, please follow the instructions below:
- Pack all the returned items, along with a print-off of your confirmation of purchase email and the return label.
- Go to the local post office or another courier to ship the package to the provided address on your return label.
For any return questions, you can always contact us at [email protected].
How Will Customers Get the Return Label?
By Mail
Damages and Issues
Please inspect your order upon reception and contact us at [email protected] immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping Costs
Customers need to pay the cost themselves.
Restocking Fee
5.00 USD
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (NOTE: Refunds do not include shipping and taxes). Please allow 1-2 billing cycles for the refund to appear on your statement. Please remember it can take some time for your bank or credit card company to process and post the refund.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Contact Information
Bigsstores Online StoreEmail: [email protected]